Customer Feedback

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From: Kym Meehan
Sent: Saturday, April 11, 2015 4:12 AM
Subject: Ms. Chi

Dear Mr. Nam,

I have had the wonderful pleasure of working with Ms. Chi over the past several months on our return with family to your beautiful country. I just wanted to take a minute of your time to express my gratitude at the excellent service she has provided. Her professionalism and thoroughness of our trip was a joy and I can not wait to adventure the wonderful trip she has prepared.

Please know that I passed her name and your company onto a very good friend with whom Ms. Chi is working with and have received huge thanks for providing your company and Ms. Chi to her. I will continue to endorse your company and Ms. Chi should be highly commended for her work.

Thank you for your time and best regards.
Kimberlie C. Meehan


From: Terry O'Brien
Sent: Saturday, March 29, 2014 2:36 PM
To: 'Thuc Sinhcafe'
Subject: RE: Re:12 day Special Promotion tour 14 Mar 2014 - 25 Mar 2014

Dear Le Thuc

Thank you for the mail we are both fine after a very happy time in your country. The schedule moving north to south is a bit hectic  at times but we came through, although at times a bit tired.

We have seen to so many wonderful things & coped with crossing the roads in Hanoi & Saigon with ease in the end, but at the start it was a little daunting taking the first step into the road.

I will start of with the fact it was always great to come out off the airport gate to find a driver or guide waiting for us & being taken to our hotel to book in. Lastly being picked up on time on Tuesday evening to be taken back to Ho Chi Minh International at the start of our homeward journey was great as we had booked out of the hotel early in the morning & come back to meet our guide.

The hotels you selected for us were all very good & we received excellent help from the hotel staff. We found them all to be in excellent positions to walk to a lot of the local attractions markets & restaurants etc. For us we found the Ving Hung 2 in Hoian the most pleasant perhaps being smaller & having a street side balcony  in a lovely town.

Memories of Ha Long Bay will stay with us forever even though the weather was overcast & there was no sunset or sunrise to photograph I have some superb photographs of the Islands, boats & caves.

All our boat trips were great even in Nha Trang where once again the weather did not play its part.

The guides were very good & always picked us up on time. The gentleman in Nhe Trang I would rate as best with a superb command of English & he gave us some great information on Vietnamese life. The young man we had from Hue to Hoian was a lovely person & I think we all enjoyed each other’s company. Lastly our guide in Saigon tried to rush us through places too quickly even though time was not a problem.

The meals that were organized for us were superb especially lunch in the Blue Whale on China Beach Danang  & the Secret Garden in Hoian standing out for us. All the seafood we were given was magic. We have lived all our lives near the sea & always had a yearning for fish.

Transport was of a high standard & travelling around with just a guide & a driver for the last 8 days made us feel special. I make a comment about the journey from Hanoi to Halong City as being uncomfortable at the moment due to road construction – this is no criticism of the tour.

We visited Tham in Hanoi & she was an extremely helpful & lovely young lady.

AlI I can say in conclusion is thank you for all your help & thank you Vietnam Open Tours may you go from strength to strength. I will definitely recommend your company to anyone I hear thinking of visiting Vietnam. There is going to be contact with a friend of friend in the next few days wanting firsthand knowledge of Vietnam.

Enjoy your weekend


From: Globalmiles
Sent: Thursday, June 06, 2013 1:22 PM
To: Thuc SaiGon

Dear Mr Lhe Thuc,

In general my people are happy with the Vietnam Hotel, the guide is very good with the way he talks and accommodated the group, very considerate, he is very honest and so courteous, with the foods everything is right and very palatable, with the presentations and all it is quite excellent. In Cambodia some feedbacks only is the transfer from Ho Chi Minh to Siem Reap which took us around 14 hours including transfers of Bus, hence, bus is very good with the snacks also, some how, in Cambodia since I have with me some Senior Citizens with the Group, they wishes to normally go with the mini bus not to walk everytime especially the Angkor Wat would take an hour to reach so the Bus should bring the guests if possible bec during the tour they simply walk and walk.

Further, hotel is ok some rooms only got problem with say likages in some portion like in Labatory for Rm 309, Rm 310 also liking in the toilet portion in Lucky Angkor Hotel. The guide is quite accommodating also but not as Mr Khua was. Foods are ok also especially the Buffet LUnch after Angkor Wat and all.

I am satisfied in general and happy to have you as my tour operator expect me that in the near future you will always have my group then.


----- Original Message -----
From: Pin Chuan Mok
To: VietnamOpentour-Sinhcafe
Cc: blenda.patrick
Sent: Tuesday, May 07, 2013 9:01 AM
Subject: Hanoi Tour Programme

Good Morning, Mr Lee. I just got back to work in Malaysia a few days ago and thank you very much for the services rendered to us during our visit to HCMC recently.

I have a friend by the name of Madam Blenda who will be travelling to Hanoi in September 2013 with her colleagues and she will contact you for their tour programme in Hanoi.

Kindly assist her.

Thank you.


----- Original Message -----
From: R.A. Steenbergen
To: VietnamOpentour-Sinhcafe
Sent: Friday, April 12, 2013 5:22 AM
Subject: Re: Fw: Sinhcafe tours request

Dear Le Thuc,
I just want to tell you that we enjoyed our tour very, vey much. The van and the driver were perfect, the boattrips were perfect, the hotels were perfect, the meals were perfect. And the guide, mr. Khoa, must be one of your best guides. He knows so much about Vietnam and the Vietnamese people. Also as a person we like him very much.
Thank you again. We will surely recommend your company to others who will visit Vietnam.

Kind regards,
Rudy Steenbergen


----- Original Message -----
From: Claude
Sent: Thursday, February 07, 2013 5:43 AM
Subject: Vietnam-Cambodia - THANK YOU

Ms. Chi

Thank you very much for organizing our trip to Vietnam and Cambodia in  November 2012.  We thoroughly enjoyed our vacation; the people, the food, the hotels and sites visited were all excellent.  The Service offered by yourself and other representatives of your company both in Vietnam and Cambodia was impeccable.  We will, without hesitation, recommend you to any of our friends and acquaintances who will travel to Vietnam in the future.

Thank you again for organizing this trip and putting up with the numerous changes requested to the itinerary and hotel accommodation. 

Vietnam is a beautiful country and I am sure we will be in touch to seek your assistance in arranging another trip in the future. 

Once again the Service offered was commendable and I would ask that you share my comments with your boss. 

Claude Beaudet
Patricia Stanle


-----Original Message-----
From: Roger Lewis [mailto: ]
Sent: Sunday, December 30, 2012 4:08 AM
Subject: Kristin trip to Vietnam

Dear Mr Lee
I am writing to thank you for you help in making sure that our visit to Vietnam was enjoyable and
that all the arrangements worked smoothly.
Once again, the visits, trips, travel and accommodation worked very well indeed. As you suggested,
the Chalcedony was very good.
Your tour guides were both excellent - very thoughtful, well-organised and informative.
I will certainly recommend your organisation to my colleagues.
Wishing you, your family and your colleagues a very prosperous New Year.

Kind regards
Roger Lewis
Head of Faculty, Humanities and Commerce


---- Original Message -----
From: Wai Yi Chan
To: VietnamOpentour - Sinhcafe
Sent: Wednesday, January 02, 2013 6:38 PM
Subject: Re: Tour Request (Urgent - please confirm availability)

Hi Daisy, 

I was very satisfied with your arrangements, which were well organised and efficient. I appreciate your assistance in planning this reservation at such short notice. Thank you.

I would also like to comment on Mr Kien's (Halong Bay Tour Guide) exceptional services and professionalism. He went above and beyond his call of duty to ensure we had the most enjoyable experience in Halong Bay. He was enthusiastic, informative, engaging, professional, helpful, organised and friendly, not to mention very good looking. 

Last but not least, I would like to also comment on Anh Nam's (Halong Bay Driver) great service. He came to pick up my family and I, from the Hanoi Train Station, but unfortunately we didn't recognize him so he followed us for some time before contacting Mr Kien, who translated to us that Anh Nam was there to pick us up. Luckily, Mr Kien answered his mob as it was 5.00 am, otherwise there might have been a big misunderstanding between Anh Nam and I since we couldn't communicate.   

I will definitely recommend SinhCafe Travel to my friends in future. Thank you once again.  

kind regards, 
Wai Yi Chan 


From: chris hwan
Sent: Thursday, November 01, 2012 12:11 PM
To: Hai - Asia Pacific Travel
Subject: Thank you

Hi Hai,

How are you , I write this e-mail to thank you your arrangement for Sapa Holiday on 11 Oct . Myself & friend having a great time in Sapa , meal , pick up & transfer  ,  hotel , tour guide arrangement all  is great , we take a lot of photo on it. Thank you so much & keep in touch.

Chris Ter

----- Original Message -----
From: Annika Patel
Sent: Wednesday, October 24, 2012 5:37 PM
Subject: Thank You

Hi Ms Chi

We would just like to Thank you for all your hard work in organising our holiday. We had a fantastic time and it all went very smoothly. The tour guides were all exceptional so please pass on our appreciation to them also. Our favourite was Mr Setty? (dont know how to spell it!) the guide in Siem Reap Cambodia- he was amazing!!

Thanks again for all your help!
I have enclosed some pictures of our trip



----- Original Message -----
From: Marg Howard
To: VietnamOpentour - Sinhcafe
Sent: Tuesday, October 18, 2011 2:57 PM
Subject: Re: Vietnam/Cambodia trip White HOWARD and Spencer.

Dear Mr. Lee. . .we have just arrived home from two fantastic weeks in Vietnam and Cambodia which you and your Company organized for us.    I just wanted to congratulate you all as everything went so well. . .your recommendations of Hotels was excellent at all cities and we were very comfortable and so well looked after by the staff at the Hotels.    It was so interesting to learn of the countries and their history and the guides were so good as were the drivers who would go to so much trouble to ensure we were looked after and they were so punctual.    The Whites and Spencers have now gone on to Laos.   Whilst we enjoyed our visit to Hanoi.     The LÁmant was a great experience and we enjoyed the size of the boat and the smaller group compared to larger boats that we saw on the Mekong.    We did a bit of paddling through the floods in Siem Reap but where we couldnt go the Tuk Tuk was always there, and of course the highlight was Ankor Wat and Ta Prohm truly amazing.    
Thank you once again we will have no hesitation in recommending your Company to our friends and fellow travellers in the future. 


Sent: Sunday, October 09, 2011 11:46 AM
To :
Subject: Re: FW: Ammendment Notifiction - Heading

Hello Mr Lee,
We have now returned to Australia from our trip to Vietnam and I wanted to pass on our thanks and appreciation for the fantastic service your company provided to us.  Our guides in all three cities visited we fabulous, transport excellent and the choice of accommodation was perfect.  We could not fault it!  We were so impressed with all aspects of our tour and will definately recommend your company on to friends and family that are looking to travel to Vietnam.
The one point we would like to give is that all vans provided for transport were excellent, but the transport in Hanoi did not have seatbelts.  This was a concern for us with the traffic conditions and it is something worth looking at for your company as most Australians would expect to have seatbelts in every vehicle.
Also I am wondering if you have a contact email for Huang (sorry about the spelling) our guide from Hoi Ann as I would like to contact him and send a gift for his children.  
Thank you again for a wonderfully organised tour of Vietnam.
Mark, Vicki & Abbey Heading 


From: sabrina ong
Sent: Monday, October 03, 2011 10:00 PM
To:VietnamOpentour - Sinhcafe
Subject: Re: Hanoi and HCM - Sabrina (6pax)

Dear Le Thuc, 

We would like to tell you that me and my family friends had enjoyed the trip. 
Mr Hong and Mr. Hieu were excellent tour guides and has made our trip enjoyable. 
Mr Mit Thu Du (driver in HCM) was also very helpful and friendly. 

If we were to go back Vietnam again, I will not hesitate to contact you and your company again. 



----- Original Message -----
From: William Fields
Sent: Tuesday, March 22, 2011 8:00 AM
Subject: Vietnam Trip

Julia Nguyen (Ms).

I just wanted to compliment you on the tour you had organized for us in Vietnam and Cambodia. The hotels, guides and vehicles where very good and the pickup
And transfers where always on time.I hope you received all our forms from the trip on what we liked and disliked. I will pass your name onto our friends and also to
Our travel agency for anyone who wishes to travel to Vietnam.

Thanks again

William Fields


From: Bee Guat Agnes Pang
Sent: Friday, September 30, 2011 2:46 PM
To: Sinhcafe;
Subject: Hanoi & SAPA Tours


My group of 12 went to Ho Chih Minh City from 7 to 11 Sep 2011 with your tour guide Mr Deang.  We were happy with your services.

I am now recommending your company to my sister.  She has a group who may be interested in going to Hanoi and Sapa.  Can you please recommend the 'must see' places of interest and 'must do' activities eg stay in a junk on Halong Bay etc 

Please give her an estimate of the cost - transfers to and from airport, transport, meals, nice clean hotels located in safe and convenient areas.  She has not decided how many are going.  You may want to quote based on 10 persons, 15 persons, 20 persons. 

Please propose a good package (not keen in pagodas and temples unless they are very historic or unique) and give us your best rate. We have no idea how many days will be needed for the tour, maybe 5 to 6 days (pls recommend). Please send your email to and cc to


Agnes Pang


----- Original Message -----
From: JudiWolf

Sent: Friday, September 23, 2011 9:20 AM
Subject: 2 pictures for you - from USA


Thank you so much for a wonderful trip!! We had such a great time in Vietnam and we'll be sure to tell other people about your great services.

Judi Wolford


----- Original Message -----
From: Tatiana Alekseenko
To:VietnamOpentour - Sinhcafe
Sent: Wednesday, February 09, 2011 12:00 PM
Subject: Re[2]: From Siam Reap -2

Dear Mr.Lee

our friend got his bag in Siem Reap. We are happy. Thank you very much for your attention and help. You are very kind and we feel  we have a reliable friend in Vietnam. We`ll contact your agency every time we come to your country and recomend you our  friends.

                                       Thank you for everything you did for us!
                                                                         With great love,

----- Original Message -----
From: Grahame Dearth
To: VietnamOpentour - Sinhcafe
Sent: Wednesday, February 16, 2011 2:16 AM
Subject: Re: Fw: re budget open tour

Dear Ms Chi
I enjoyed my tour of Vietnam,everything went as planned -good hotels and site visits.
All of the travellers and the local people were very friendly which was good.
Thankyou for all the arrangements you made on the tour.
Youts faithfully
Mr Grahame Dearth


----- Original Message -----
From: Carlegren
Sent: Thursday, February 17, 2011 9:52 PM
Subject: Re: Danang and Hoi An tour

Ms. Chi,

I just want you to know that we had a great tour to HoiAn and that the guide was very, very good.  Please let her know that we enjoyed our tour.

Anders and Ethel Carlegren


----- Original Message -----
From: Mark Gregory
Cc: bruce payne
Sent: Thursday, March 03, 2011 1:17 AM
Subject: Vietnam Holiday

Dear Ms Chi

We have returned from our trip and I wanted to let you know that it was excellent. Your organisation was superb as there was always someone there to meet and greet us , they were always friendly, polite  and knowledgeable and all of the hotels were of a high quality. In fact we have nothing but praise for the way you organised our trip so many thanks from all of us . we shall certainly be using you when we visit again and recommending you to any of our friends who want to visit your country..

Thanks again


Mark Gregory

Mark Gregory
Independent Financial Adviser


Original Message -----
From: Gerrit Witpaard
Sent: Sunday, March 06, 2011 6:33 PM
Subject: Re: other hotel in Hoi An - fam. Witpaard

Dear ms Chi,

We have been safely returned from Vietnam and had a wonderful trip. 

Therefore we like to thank you for your help and assistance what we have much appreciated. The hotels, transport (bus and planes) and guides where well organised. Only we had some remarks on Omar as we stipulated in our written review. 
When we were in Danang we hoped to meet you but we heard from our guide that you were not in the office. It would have been nice if we could have thank you personally.

Thanks again and kind regards from

Gerrit Witpaard and family


----- Original Message -----
From: Thyge Thygesen
To: ;
Sent: Friday, February 25, 2011 12:13 PM
Subject: Att. ms Chi

Dear ms. Chi

We write to you and your company to tell you, that we were very happy and satisfied with the tour, you arranged for us. The planning was nearly perfect, and all the arrangements went very well.

We were also happy with all the drivers and guides, to who we want you to say hello from us and tell them that we are safe back in Thailand and on our way to Denmark the 8.March.

The only change, we could have wanted, was to drop Na Trang and give a little more time at the beautiful resort in Muine - we did not like the hotel in Na Trang - full of noisy and rude russians - do not send serious people the again!

Besides that, we were content and happy, so we will recommend your company and service.

Best regards

Yours Mr. Arne Jensen & Mr. Thyge Thygesen


----- Original Message -----
From: Matthews, Kelly (PT)
Sent: Monday, August 22, 2011 10:05 AM

Hi Mr Lee,

Alexei and I just wanted to say a big thank you. The trip was absolutely fantastic. The drivers and guides were also so very helpful and accommodating.
I will recommend the company to everyone.

Kind Regards
Alexei and Kelly Matvejs-Matthews.

----- Original Message -----
From: Dan De Greef
Sent: Monday, January 31, 2011 11:45 PM
Subject: RE: Request for tour in Vietnam and Cambodgia january 2011

Dear Ms Chi , we are now back in our country , after a wonderful and perfectly organized trip in your beautiful country . We wish to say a very big  THANK YOU to You and your staff and Guides for all You have done for us . We certainly want to go back to your country and will tell all our friends and family about  your wonderful organization  .
Thanking You again 
Dan De Greef

Original Message -----
From: Sharon and Tom
To: 'VietnamOpentour - Sinhcafe'
Sent: Monday, February 28, 2011 10:12 AM
Subject: re tour

We would like to thank you for a very enjoyable tour
Our guides were gracious , helpful and knowledgeable.
Everyone was always on time and every thing ran smoothly.
Our accommodations were 1st class.
My husband enjoyed his golf and I was always in a perfect place to relax or shop.
Thank you so very much.
Sharon Trosky


Original Message -----
From: Cleo Mach
To: VietnamOpentour - Sinhcafe
Sent: Wednesday, March 23, 2011 12:43 PM
Subject: Attention Ms Chi

Dear Ms Chi,

Sylvia and Sarma are leaving HCMC today. One of your drivers will collect us at 14.00 and deliver us to the airport.

We have been very pleased with the reliability of your service and the attentiveness of drivers and guides.

In about a week I will send you a more detailed report about our adventures.

All the best, Sarma


----- Original Message -----
From: Maree Mckay
To: VietnamOpentour - Sinhcafe
Sent: Thursday, July 28, 2011 6:55 PM
Subject: Vietnam Tour

Warmest greetings Mr Le,

I would like to thank you very much for the wonderful trip you organized for my husband and I and our two friends. We had a terrific time in Vietnam and enjoyed your country very much. The highlight of our trip was the fabulous junk that you booked us on in Halong Bay. (Indochina Sails Premium) I have never been on such a luxurious boat with such lovely staff before, and we will definitely be coming back to do that trip again, although we hope to do it for longer next time.

Hoi An was another highlight and especially the Cargo Club restaurant which was recommended by Viet, one of your drivers. Our room at Thuy Duong 3 was delightful and the hotel was so close to the Old Town which made it very easy for us to get around.

Your tour guides and drivers were of exceptional quality and certainly added to our enjoyment of our holiday. Thao and Tien were very knowledgeable and we enjoyed their company very much. Hieu was easily contactable and very helpful.

The meals that were included in our package were of excellent quality and we were especially delighted with the table that we had on Le Perle de l'Orient.

I have already recommended your company to several people that we have spoken to since returning to Australia and I do hope that they will book with you if they decide to make the trip.

I am so pleased with the recommendation of my sister's husband Vu Phong Diem and I cannot recommend your service highly enough and I look forward to booking with your company again when we return to Vietnam.


Maree McKay



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